Refund & Return Policy

Effective Date: March 22, 2025

Welcome to LuxTV (luxtv.tv). Please read our Refund and Return Policy carefully before purchasing any IPTV subscription or service from our website.

1. Digital Product Nature

All our IPTV services and subscriptions are digital products delivered electronically. Once your IPTV subscription is activated and account details are sent, the service is considered delivered and consumed.

2. Refund Policy

✅ Refund Eligibility

We offer refunds under the following conditions:

• If you did not receive your IPTV service credentials within 24 hours after purchase.

• If the service is not working at all and our technical team fails to solve the issue within 48 hours of your support request.

❌ Non-Refundable Situations

Refunds will not be granted in the following cases:

• You changed your mind after the service was delivered.

• You are unable to configure the service on your device (we provide installation guides and support).

• Your internet connection, device compatibility, or personal preferences caused service issues.

• Channel lineup changes or specific channel removal (as it depends on server providers).

• You purchased by mistake or failed to read the service description.

3. Test Before You Buy

We highly recommend requesting a Free Trial before purchasing a subscription to ensure:

• The service meets your expectations.

• The channels and quality are suitable for you.

• Your device is compatible with our IPTV service.

👉 Request a Free Trial here By contacting us Via WhatsApp Or Email.

4. How to Request a Refund

To request a refund (if eligible), contact our support team within 48 hours of receiving your account credentials at:
📧 Email: support@iptvservices.online

Include the following details:

• Your order number

• Reason for the refund request

• Any screenshots or proof of the issue (if applicable)

Our team will review your request and respond within 24-48 hours.

5. Policy Changes

We reserve the right to modify this Refund & Return Policy at any time. Any changes will be updated on this page.